Meet The Team

We are the plumbing experts who will solve your plumbing problems! Our friendly technicians will inspect the issue and sit down with you to explain your options and the cost to get it fixed.

Meet Your Local Neighborhood Plumbers

Jimmy Jackson
Jimmy Jackson President

Jimmy was born and raised in the Tri-Cities. He decided to get into the plumbing profession because he enjoys meeting new people in and around his hometown area. Jimmy takes pride in his communication and problem-solving skills and has used these skills to service countless homes throughout the Tri-Cities area over the years. He has spent thousands of hours training in all aspects of plumbing to perfect his skills and accurately diagnose and repair plumbing issues both big and small.
He enjoys spending his free time with his wife Megan and two children, Little Jimmy and Carly. In the summer, the family enjoys camping trips, where they ride dirt bikes and watch dirt bike races. In the fall and winter, you will find Jimmy spending his spare time deer hunting here in his hometown, as well as in Ohio.

megan jackson
megan jackson Office Administrator

Megan was born in Maryland but moved to the Tri-Cities as a child. She enjoys spending her free time with her husband Jimmy and their two children Little Jimmy and Carly. Megan is a graduate of ETSU and has always had a passion to serve others. When asked what she enjoys most about her job, Megan stated, “Putting a smile on the faces of our clients is what brings me the most joy from my job. I thoroughly enjoy speaking with our clients and assuring them that we can assist in their time of need.

Jonathan Slone
Jonathan Slone Sales Manager

Jonathan is from Grundy, Va but grew up in the Tri-Cities. He enjoys hunting & fishing. Jonathan spends most of his time with his wife and children.

Tyler James
Tyler James Inventory Manager

Tyler James is an accomplished Inventory Manager that was born and raised in Houston, Texas, with a keen eye for optimizing supply chains and streamlining operations in fast paced environments. Bringing a strong technical foundation from his extensive experience in IT, including systems administration, database management, and software implementation. Tyler excels at integrating digital tools to enhance inventory accuracy and efficiency. A proud pet parent to two spirited cats, Cheddar and Puzzles, he enjoys unwinding with gaming, fine dining, and weekends snowboarding around Beech Mountain. Passionate about data-driven decision making, Tyler is always eager to tackle complex challenges with precision and innovation.

Dakota Carbaugh
Dakota Carbaugh Office Manager

Dakota has lived in the Jonesborough area the majority of her life. In her free time she enjoys drawing, solving puzzles, kayaking and swimming.

Bill Byrd
Bill Byrd HVAC Service Manager

Bill Byrd was born and raised in the Tri-Cities and has worked in HVAC in this area for over 35 years! In his free time, Bill loves to spend time with his wife, Winnie, their 3 children, 4 grandchildren, and their dog. He enjoys collecting guitars and employs much of his spare time picking around on them. Bill is passionate about using his vast knowledge of Heating and Air to provide quality Heating and Air Conditioning service and products to neighbors in the Tri-Cities.

Nathan Leonard
Nathan Leonard Electrical Service Manager

Nathan Leonard loves to hunt and fish. Anytime he’s not working, he can be found with his family or outdoors enjoying life.

Nicholas Jennings
Nicholas Jennings Plumbing Service Manager

Nick was born and raised in Limestone. He enjoys spending his free time with his family and engaging in activities such as fishing, golfing, and getting together with friends on Saturdays in the fall for college football. Nick’s favorite thing about being a plumber is that he gets to be a service to his community that he grew up in.

Jack Light
Jack Light Plumbing Install Manager

Jack was born into a Navy family in Charlottesville, VA, and has lived by the beach for most of his childhood. He moved to Mount Carmel after high school and enjoys serving his community here in East Tennessee. In his off time, you’ll usually find him playing video games with his girlfriend, tinkering with 3D design and printing, or simply on a walk with his two German Shepherds, Cassian and Zeus.

 

You’ll never have to worry about who will show up to your door—all our technicians pass background checks and drug testing. We all wear the Hometown uniform proudly while on the job! Each member of our team will also enter your home with shoe coverings so that it stays nice and clean.

Contact Us

Contact Us

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What Our Customers Are Saying

Best. Plumbers. Ever. I have used this business for multiple issues in my house, the latest being a whole house replumb. Professional, courteous, clean. Rusty and Joseph were wonderful! Did I mention they showed up on time every day? Definitely went above and beyond. I would give them 10 stars if google would let me.

Sarah C.

Hometown Plumbing has been wonderful! Megan is always very responsive and helpful and Jimmy, Will, Tommy and the rest of the team have always gone above and beyond! They come right out, access the situation, give a quote, and then pretty quickly get to work. They are the most reasonably priced plumbers I've seen. They do a great job and even seed and straw when they're finished! Will definitely use Hometown Plumbing for all future plumbing needs!

Brittany M.

I highly recommend Home Town Plumbing! Rusty was great! He was prompt, professional, and went over each part of the repair. He did an amazing job and left everything clean and tidy!

Danny A.

The best experience I’ve ever had from a plumbing company! 10/10 would recommend. Jimmy, William, and Joseph were very professional, knowledgeable, and did a fantastic job with great quality.

Danielle C.

Great service. Awesome professionals. Talks with you and tells you what they’re doing as time goes on. Gets to work and just does it - correctly and efficiently. I will never use another service

PS T.

100% satisfied. My experience with Hometown Plumbing could not have been any better. The staff (both the scheduler and the plumber) were extremely professional, helpful, and polite. My appointment was scheduled in a timely manner. I received a reminder call about 30 minutes before he arrived. The final cost was better than I expected. The work was done perfectly. The job site was cleaned up better than it was when he started. Thanks for doing a great job!

David H.

Plumbers Arrived on time, donned booties and assessed all my plumbing needs. Provided written estimates with various options. Answered all my questions. Worked efficiently and explained to me what they were doing. They were friendly, professional, and left my house clean. I would definitely use this company again, and recommend it to others.

Olga P.

The guys did an excellent job, and worked quite late on the second day, to get everything done. They were extremely knowledgeable, professional, and friendly. I would, without hesitation, recommend Hometown Plumbing for any and all plumbing issues a homeowner may have. Great job!!

John J.

We had 3 sinks and faucets replaced in our bathrooms. The technicians were very professional and timely. Megan, the receptionist was very helpful and kept us abreast of the time the materials were to arrive, the day they would be installed, and the approximate time the tech, William, would arrive. I would highly recommend this company for all of your plumbing needs.

Roberta D.

Called Hometown Plumbing Monday morning about water heater replacement. They came out that afternoon and brought two different water heaters for me to look at. William explained both of them very well. They were very clean, nice, punctual, cleaned up after themselves, and gave me a great price on both the water heater and labor. I would recommend them to all of my friends and neighbors.

Carol T.

As a small business owner, I am extremely pleased with the work performed by Hometown Plumbing that answered my panicked call! Not only were we met with ease and professionalism from Megan,but Jimmy and his team were so helpful in finding a solution that would best fit our needs at the business. Reasonably priced and explains their thought process. Highly recommend working with this team and will be calling again when in need!

Tori W.