What Others Have To Say
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Rusty came and fixed the tub leak. Explained everything. He had to order the part. Very professional. Thanks for your help.
Had a bathtub faucet changed. Tech was very professional and timely. He arrived early and was finished promptly. Extremely satisfied. I will definitely use again when meed arises. Better than the bigger more well known plumbers in area. Show up when scheduled and not reschedule multiple times. Save yourself a headache and skip the big agency.
When we moved into our new home, we had no idea where the water main shutoff was (it wasn't where it normally would be). The staff was amazing coordinating from the office, and Dusty was even early for our appointment. He methodically searched and found the shutoff. We'd also bought a countertop dishwasher (why we needed to shut off the water) and he installed a new kitchen faucet and hooked the dishwasher up to it. Dusty was so professional and explained things to us patiently. We'll Dusty be asking for him again!
100% satisfied. My experience with Hometown Plumbing could not have been any better. The staff (both the scheduler and the plumber) were extremely professional, helpful, and polite. My appointment was scheduled in a timely manner. I received a reminder call about 30 minutes before he arrived. The final cost was better than I expected. The work was done perfectly. The job site was cleaned up better than it was when he started. Thanks for doing a great job!
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Plumbers Arrived on time, donned booties and assessed all my plumbing needs. Provided written estimate with various options. Answered all my questions. Worked efficiently and explained to me what they were doing. They were friendly,, professional, and left my house clean. I would definitely use this company again, and recommend it to others.
My daughter has had a tub clog for about two months. Rusty fixed the problem. I'm just elated, jumped and gave him huge hug. My hero !!
The guys did an excellent job, and worked quite late on the second day, to get everything done. They were extremely knowledgable, professional, and friendly. I would, without hesitation, recommend Hometown Plumbing for any and all plumbing issues a homeowner may have. Great job!!
Dave was wonderful about explaining everything. They were both friendly and gave me options to choose from. Everyone worked with my schedule. Even the receptionist was kind and very friendly in our phone calls.
We had 3 sinks and faucets replaced in our bathrooms. The technicians were very professional and timely. Megan, the receptionist was very helpful and kept us abreast of the time the materials were to arrive, the day they would be installed, and the approximate time the tech, William, would arrive. I would highly recommend this company for all of your plumbing needs.
Brandon from Hometown Plumbing was extremely helpful and very knowledgeable. He answered every question we had concerns about. We were genuinely pleased with his visit and look forward to our finished projects lead by Him. On a scale of 1 to 10 Brandon definitely surpasses even a 10plus.
Called Hometown Plumbing Monday morning about water heater replacement. They came out that afternoon and brought two different water heaters for me to look at. William explained both of them very well. They were very clean, nice, punctual, cleaned up after themselves, and gave me a great price on both the water heater and labor. I would recommend them to all of my friends and neighbors.
We have called on Hometown Plumbing many times since we moved to the area almost a year and a half ago. They have always been able to come out even with short notice. Everyone has been on time, professional, knowlegable, and courteous. Chad was able to point out some areas that could become a problem down the line and had options to fix and or avoid future issues. We highly recommend Hometown Plumbing and all of the folks working for them!
As a small business owner, I am extremely pleased with the work performed by Hometown Plumbing that answered my panicked call! Not only were we met with ease and professionalism from Megan, but Jimmy and his team were so helpful in finding a solution that would best fit our needs at the business. Reasonably priced and explains their thought process. Highly recommend working with this team and will be calling again when in need!
Jimmy Jackson and Jacob did a great job fixing my water heater overflow valve problem quickly (same day). Jimmy explained the issue, the cause, the fix and the price. Jimmy pointed out a couple of inexpensive and easy to fix issues at the same time which will prevent flooding problems. He also advised on piping upgrades i can do in the future. He was knowledgeable, professional, on-time. I highly recommend Jimmy Jackson.
We needed a faucet installed in a home we recently purchased. We were able to make an appointment easily and they came out quickly. While here, I mentioned our shower head was leaking and he fixed that, too. Then about a week later we were having another plumbing issue. It was an emergency and they sent someone out later that day. It was a problem with our septic so he couldn’t help us with it…but he was able to tell us our tank was full and needed to be pumped to buy us time until we could diagnose the problem. Both plumbers on each visit were professional, kind and performed the work in a timely matter. Will be having them back out this spring to install a hose bib at the back of our home.
Jimmy came to replace our hot water heater and pressure relief valve. He and his helper were prompt, very pleasant to work with, the price was reasonable and they have good warranties. When and if we have plumbing needs, we will use Hometown Plumbing again.
They were on time, William was very Professional, answered all my questions,, then got to work. Did a excellent job, then cleaned up, I paid him and he was out of here, on to his next job in a timely matter. I give William and Hometown Plumbing a 10 out of 10 !!! A+. !!! I will use them again and Highly Recommend them. Thanks for the Good service William ! James Gilliam Johnson City TN
Rusty was on time , pleasant , very knowledgeable and explained all work in detail. I will be calling Hometown again when I have plumbing needs.
Rusty has done 2 jobs for us. We highly recommend him to everyone. He is efficient and professional. The job site is clean when he leaves.
great guys!!! very friendly ... did a big job for my mom and she is very happy with all they did. I had them come out and do a job for one of my apartments I care for and the tenants said they were very pleased and the guys were very friendly and professional. thank you Hometown plumbing .
Sink clogged on second night after moving into my new house. Cleaned out undersinl trap and tried lots of Drain-O, but it didn't clear it out. My appointment was scheduled on a Friday, which was 3 days after I called, but I chose to keep it based on reviews I read and recommendations from others. Service was very thorough and the tech was communicative and determined to find the source of the problem, which he did. He also took the time to show me where my water meter is.
The office and the staff were great. The plumbers, rusty and Joseph were awesome. they were very professional and polite. I would highly recommend using this company
I was very pleased with rusty work. Inspected the areas I needed told we plan and cost. I could only do one. And he did great job putting in toilet and taking away the old one. Please was responsible. Will be using this company again for my future projects.
the plumber, Christian was very polite and knowledgeable. He arrived when he said he would and cleaned up afterwards. The office staff was polite and accommodating to my needs. I would highly recommend Home Town Plumbing.
These guys are the real deal. We needed a plumber in Johnson City to get to us quickly and Rusty from their team came out and did a fantastic job. They really know how to go above and beyond and got us back to normal quickly. Thank you Hometown Plumbing!
Great professional folks. I called them for an estimate on replacing all the cast iron drain lines in my old house. They explained all the work that would need to be done, and the time it that it would take. I chose them to do the job and was totally pleased with the work they did. They were professional and efficient. They were very cautious not harm my possessions and worked around many obstacles. They politely answered my many questions. They protected my floors and carpet by wearing shoe covers and placing plastic over my carpet. They swept, shop vac’d and wiped up any mess they made. This project was made so much less stressful by having these professionals take care of it. I will call them again for any future needs. The guys that worked on my home were Tommy, William and Joseph. I can’t say enough about this team. Thanks guys!!!!!!
We purchased a whole home water filter system, and as I started trying to figure out how to install it... I realized I am not a plumber and had no idea where the water main even entered the house, let alone the specifics of how to tie into it... If the main was set up in the perfect location like in the installation videos, I would probably have been able to struggle through after 5 or more trips to Lowes... So we called Hometown Plumbing to help us install it. Rusty Wallace was our plumber, and he was extremely helpful and knowledgeable. Given the age of our house, a slight redirection of the main was required, which ended up being less expensive than it could have been due to his honesty and thoroughness in recognizing the main came in closer to the installation location than he originally suspected it would be. He also noted that whoever had redone the plumbing had done it pretty much the way he would have done it - another testament to his honesty (he could have said it was a mess down there in the crawlspace requiring an overhaul, and I wouldn't have known...you know, like dishonest car mechanic horror stories). He and I walked around the front yard for 15 minutes or so trying to find the water meter/shut off... It ended up being in the back (very weird)... Work would have been delayed to another time, but with the location found, he got to work right away! As for the installation of the filter system, it looks awesome - he set up a bypass system for us so we can still use water while we are changing out filters, as well as a shut off valve for the main right next to the filter system. He also took the time to explain his plan for the layout taking into account my requests before doing the work, as well as reviewing it when the work was complete and making sure I understood how the bypass worked as well as answering any and all questions professionally and cheerfully. He also checked our water pressure was in a good place! Very impressed - well done!
Very dependable, great service and will not break the bank account. I have used them several times, and will use them again.
The best experience I’ve ever had from a plumbing company! 10/10 would recommend. Jimmy, William, and Joseph were very professional, knowledgeable, and did a fantastic job with great quality
very friendly staff. seemed very professional and thorough.
Absolutely awesome customer service and top-notch workmanship!! I discovered a a leak early Friday evening in an an interior wall and started trying to find a plumber to come out as soon as possible, since I had to shut off the water to the entire house. I contacted the 7 top rated plumbers around Johnson City via phone, website contact form and email. Megan at Hometown was the only one to reply!! Megan was very kind and was apologized that they couldn't make it out over the weekend but was able to get me on the schedule for Monday morning. Rusty showed up early and got right to work, found the leak, went over options and pricing, and got everything fixed. He even fixed a second leak I was unaware of and replaced a failed valve. I was impressed with the way Megan kept in communication with me over the weekend and followed up after the job was done. Rusty was incredibly professional and friendly. He quickly pointed out what needed to be done and provided pricing upfront so there were no surprises. My experience with Hometown has been wonderful and I highly recommend using them for all your plumbing work!
They were awesome!! Fixed our problem
I was in a mess and I new it needed immediate fixing. So when Rusty and Joseph showed up they knew I needed help. Between them and their boss we were able to work things out. They had my problem fixed in no time. These guys are awesome. Hometown Plumbing is a very good company. One very satisfied customer. Thanks!!🤗🤗
polite, efficient, affordable service. would use this company again for any plumbing issues we may incur at our home. thank you!
We’ve had William out twice to work on our home as we begin the renovation process. The whole experience was great. They got us scheduled quickly, arrived when they said they would, and had wonderful communication throughout the process!
Great experience and communication throughout the entire process. It was easy to get scheduled and William answered all our questions. He did an amazing job on the immediate repairs we needed and also explained exactly what needed to be done for the renovation of our home. We’ll definitely be return customers as we move on to bigger projects.
Great service. Awesome professionals. Talks with you and tells you what they’re doing as time goes on. Gets to work and just does it - correctly and efficiently. I will never use another service.
I had a great experience with this company. Rusty was very professional, on time, courteous and solved my problem quickly. I highly recommend this company.
Best. Plumbers. Ever. I have used this business for multiple issues in my house, the latest being a whole house replumb. Professional, courteous, clean. Rusty and Joseph were wonderful! Did I mention they showed up on time every day? Definitely went above and beyond. I would give them 10 stars if google would let me
We needed emergency help with a backed up drain and Rusty came out super quickly and was super friendly. I'll definitely call them next time we need a plumber!
Hometown Plumbing has been wonderful! Megan is always very responsive and helpful and Jimmy, Will, Tommy and the rest of the team have always gone above and beyond! They come right out, access the situation, give a quote, and then pretty quickly get to work. They are the most reasonably priced plumbers I've seen. They do a great job and even seed and straw when they're finished! Will definitely use Hometown Plumbing for all future plumbing needs!
We got a new water heater and had problems with it leaking there was so many different kinds of pipes but Rusty came out and took care of us. He was so nice and knew exactly what to do. Will definitely call them in the future if we need them.
Nothing but great things to say about Hometown Plumbing. They are professional, courteous, respectful of your home & your time, and we’re wonderful to communicate with throughout the whole process. William and Joseph did a fantastic job on our whole house repiping and we’re great to work with. The first time we set up an appointment I was notified before they were to arrive, then sent who would be coming to the house to meet me. That was not something I expected, but was so appreciated. Above and beyond service- highly recommend!
These guys are great! We had an issue with leaks in our line between the meter and our house. They kept working until they found the issue and fixed it. They’re hard working, dependable and reasonable. We’re hoping we don’t have any more plumbing issues, but if we do, we know who to call!
Rusty came out the same day we had a burst pipe. He was quick, professional, and explained what needed to be done. The price was less than I expected, and the repair looked better than the original. Hometown Plumbing was literally the best experience I've ever had with plumbing service.
Hometown came out to my place of work installed new toilets was very courteous and done a professional job would definitely recommend this company for any residential or commercial work you may need done.
Megan, from Hometown Plumbing, was able to give us an appointment for two days after we called. She was very sweet and polite, when getting our information. Rusty, the plumbing technician, called and texted to let us know when he was on his way. He was prompt on arrival. Rusty explained what he would do to replace our leaking outdoor spigot, as well as a leaking pipe inside. He gave us the total cost for parts and labor, and broke it down, as well as answering our questions. Rusty was polite, knowledgeable, professional, and he did a great job taking care of our plumbing needs! We definitely would use Hometown Plumbing again in the future, and we highly recommend them!
Had several plumbing issues. Jimmy and William handled them professionally and timely.
I highly recommend Home Town Plumbing! Rusty was great! He was prompt, professional, and went over each part of the repair. He did an amazing job and left everything clean and tidy!